Questions about encoders and stepper motors

Hardware
7

I enter the G codes and responds well.

With the encoders disabled in the web app, the engines move well.

I connect to the web app, I connect the Y axis encoder, reconnect to the serial monitor and send the command G00 Y2000

The motor moves very little and with noise and I see the following on the serial monitor.

Encoder Connected Web App.png1274×985 28.2 KB

In the web app does not let me reverse the encoders
I have version OS 3.1.6 and firmware 3.0.8. The encoder model is the US Digital E4T-200-197-D-D-M-B

I have reviewed the wiring and connections and apparently everything is fine.

Thank you very much!!