Rick, hi i am having this problem as well, everything is connected ok, however i have a flashing UI on the web app and nothing is working, this started after the auto upgrade to firmware, it installed the firmware flash three times in a row and now it wont move (check the logs). I think i need to reflash the whole thing?? I am device 10735. thanks for your help, no big hurry, its raining and wet in sydney atm.